Delete your WayuGo account
WayuGo is provided by ColloC Limited.
Request deletion without the app
You can request deletion of your WayuGo account and associated personal data by emailing our support team. You do not need to reinstall the app.
Email an account deletion request
Send your request to hello@mywayugo.com with the subject “WayuGo account deletion request”. Use your account email where possible and include your WayuGo ID or username so we can identify the account. We may need to verify ownership before acting. Never send your password, PIN or verification code.
Delete from the app
Open Profile → Account → Delete account, then choose Schedule deletion. This applies to your shared WayuGo account across iOS and Android.
What happens next
Once deletion is scheduled, your account enters a 14-day recovery period and cannot be used normally. Your email, mobile number, username and WayuGo ID remain reserved during that period.
To cancel a scheduled deletion within those 14 days, sign in and explicitly choose Keep account. Signing in alone does not cancel deletion.
What is deleted and what may remain
After the recovery period, profile, contact, buddy, message, request and other account-linked personal data is deleted. Completed journeys shared with other users may remain as anonymised records, no longer linked to your name or contact details, to preserve their history or meet a legal obligation.
Uninstalling WayuGo does not request account deletion. For the full retention policy, read Privacy Policy, Article 8.1.