Support

We help with account access, ride coordination, safety reports, live journey issues, and questions about how WayuGo works.

Account access

For sign-in, email verification, phone verification, username recovery, or account security issues, contact support from the email linked to your WayuGo account where possible.

Ride and trip help

For carpool groups, day trip requests, captain availability, route issues, or live tracking problems, include the city, approximate trip time, and what you expected to happen.

Safety and reports

Report another person from the relevant Pool or Day Trip screen. The report is private and does not automatically cancel the booking. Track its status and any staff response in Profile → Feedback/report. For emergencies call 999 first.

App feedback and bugs

Open Profile → Feedback/report, choose App feedback, Something isn't working, Safety concern, or Booking issue, and submit the details. Staff responses appear in the same screen and may also send a device notification.

Privacy requests

You can ask about personal data, correction, deletion, or privacy rights through the support email below. See our privacy page for more information.

Contact WayuGo

Email: hello@mywayugo.com

Typical response target: within 2 business days. For urgent safety concerns, contact local emergency services first.